How well can we manage ourselves, our teams and businesses in a crisis or tough times? Are our actions and behaviours putting us, our people and our businesses at risk?…
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Last week www.smartcompany.com.au ran a story saying that the Federal Government may include business numbers in the Do Not Call register. What are they talking about? Prospecting for new business…
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As markets tighten and people's sentiment can tend towards the negative it is critical that we don't get spooked. As mentioned before in the article about "Watch who you let…
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Here is the second of two articles about recruiting top performing sales people and daring to do so from outside of your industry. Even though I have not worked as…
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Here is the first of two articles about recruiting top performing sales people and daring to do so from outside of your industry. When it comes to assessing sales and…
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Ever misinterpreted or missed hearing important information which meant that you missed a vital opportunity? You're not alone. Listening has always been, and still, one of life's most vital skills.…
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One of the things that frustrate me the most as a customer is inconsistent service standards, inconsistent procedures and people's inability to deal effectively and honourably with different types of…
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Several years ago I read a great book called 'Kids Are Worth It - Giving Your Child the Gift of Inner Discipline' by Barbara Coloroso. This book has served me…
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Selling can get quite confusing sometimes. Prospects or clients saying one thing and doing another. It's hard enough that you put in all that effort and have your sale go…
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An Audience with Procurement Part 2 Following for last week's piece on Procurement, I promised I would delve further into the view from the other side of the table and…
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