If I hear "Oh let's exceed our customers' expectations" one more time I will scream. Usually my response is: 'Why don't we just meet their expectations in the first place?'…
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Last week I spoke about sales burnout and the challenges many SME business owners have of being all things to all people including, usually, the main sales person and sales…
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Sales is not for the faint hearted, nor is running your own business. For those of us who run our own businesses and/or have careers in sales or sales management,…
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Last week I explained that my blog is called Sell Like A Woman because there is an increasing body of research overseas showing that woman are often outperforming men in…
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Some of you may be wondering why my blog is called "Sell like a woman". First, Sell like a woman is not a feminist manifesto nor is it a male…
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Like many people, I have always been curious about what makes "great sales performance". This is a perplexing question that has been asked and attempted to be answered by many…
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I knew that being hesitant in the sales arena was a no-no, but I didn't know just how much business it could cost. From my experience, hesitating sales people miss…
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I was working from home when the phone rang. No sooner had I finished getting the greeting out of my mouth than the distant monologue began. I somehow worked out…
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I am seeing a lot of time wasted by sales staff aimlessly chatting with clients. How often are you left with the feeling that your sales people are seeing clients,…
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Today it's not uncommon for some people to stretch the truth in order to get a job, get a sale, get ahead or just get noticed, but this behaviour raises…
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