As mentioned before, Sales and Service roles are not for the faint hearted and can often take their toll on your good nature, your energy and your ability to deal…
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Last week www.smartcompany.com.au ran a story saying that the Federal Government may include business numbers in the Do Not Call register. What are they talking about? Prospecting for new business…
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As markets tighten and people's sentiment can tend towards the negative it is critical that we don't get spooked. As mentioned before in the article about "Watch who you let…
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One of the things that frustrate me the most as a customer is inconsistent service standards, inconsistent procedures and people's inability to deal effectively and honourably with different types of…
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An Audience with Procurement Part 2 Following for last week's piece on Procurement, I promised I would delve further into the view from the other side of the table and…
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Recently I was approached by the head of CISP Australia (Chartered Institute of Purchasing and Supply) www.cipsa.com.au (broken link), Jonathan Dutton to be their after dinner speaker at the Women…
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Selling and servicing across cultures is more common now than it has ever been. And as more and more of us come across international sales opportunities I thought it would…
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What is your position on SUSTAINABILITY? What community improvement activities is your company involved with? These are questions, among many others, that my team and I are responding to for…
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I have noticed that good sales people are often great storytellers. They have the ability to find the right story to resonate with your situation. They speak from experience and…
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