One of the things that frustrate me the most as a customer is inconsistent service standards, inconsistent procedures and people's inability to deal effectively and honourably with different types of…
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Know the feeling when you make contact with someone and you both promise that you will keep in touch but never do? Or someone you met briefly at a function,…
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I typed 'Sales' into youtube.com the other day just to see what was on offer. I have to say that some of the initial videos displayed on the front page…
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I was out on my daily morning walk yesterday and found myself reflecting on the value of relationships - personal and professional. Due to the growth spurts of my 2…
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