Selling is everybody’s business. Any organisation that wants better sales results need to start by recognising this. Selling has to be a whole business focus. Every person in a business…
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How systematically are you and your team developing Soft Skills? Soft Skills are now seen as the new hard skills for the 4th Industrial Revolution. They are referred to as…
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AND WHY IT IS IMPORTANT TO GET IT RIGHT Ever wondered how your team or your colleagues convey a “no” to their customers when necessary? Or how consistent this kind…
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I don’t think people will find it surprising that in the last year, in particular, business leaders - those leaders of corporations and big business- have been focusing on making…
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No mucking around. Let’s get straight to the point. Things have changed -dramatically- as a result of COVID with new opportunities and markets emerging, old ways of doing things in…
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Did you know that most businesses are unaware of the repeat business and new sales opportunity potential that lies within their customer service teams? There’s a stat going around that…
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A key to a successful customer experience is to enter client interactions with an open mind and an open heart ready to listen to, understand, and help the other person.…
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“Mirror, mirror, on the wall, who is the greatest of them all?” The majority would cry Brand of course - brand maketh the company. This includes brand aesthetics, logos and…
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As a Learning and Development professional you can ensure your “pilots and crews” not only perform well during normal operations, but can also be equipped with the right training, coaching…
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Do you remember the plane that landed on the Hudson River in New York City in 2009? Your business might not have been struck directly – like Captain Sullenberger’s plane…
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