Selling is everybody’s business. Any organisation that wants better sales results need to start by recognising this. Selling has to be a whole business focus. Every person in a business…
How systematically are you and your team developing Soft Skills? Soft Skills are now seen as the new hard skills for the 4th Industrial Revolution. They are referred to as…
AND WHY IT IS IMPORTANT TO GET IT RIGHT Ever wondered how your team or your colleagues convey a “no” to their customers when necessary? Or how consistent this kind…
I don’t think people will find it surprising that in the last year, in particular, business leaders - those leaders of corporations and big business- have been focusing on making…
No mucking around. Let’s get straight to the point. Things have changed -dramatically- as a result of COVID with new opportunities and markets emerging, old ways of doing things in…
Did you know that most businesses are unaware of the repeat business and new sales opportunity potential that lies within their customer service teams? There’s a stat going around that…
A key to a successful customer experience is to enter client interactions with an open mind and an open heart ready to listen to, understand, and help the other person.…
“Mirror, mirror, on the wall, who is the greatest of them all?” The majority would cry Brand of course - brand maketh the company. This includes brand aesthetics, logos and…
As a Learning and Development professional you can ensure your “pilots and crews” not only perform well during normal operations, but can also be equipped with the right training, coaching…
Do you remember the plane that landed on the Hudson River in New York City in 2009? Your business might not have been struck directly – like Captain Sullenberger’s plane…
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