One of the things that frustrate me the most as a customer is inconsistent service standards, inconsistent procedures and people's inability to deal effectively and honourably with different types of…
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An Audience with Procurement Part 2 Following for last week's piece on Procurement, I promised I would delve further into the view from the other side of the table and…
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Picking up from my recent posting "We'll meet again" I thought it would be worth looking at how First Impressions can impact our opinions of other people and their opinions…
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Every sales person knows the relationship of prospecting to sales is critical. Without prospecting you are not likely to get a sale. We all know the relationship of sales to…
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I typed 'Sales' into youtube.com the other day just to see what was on offer. I have to say that some of the initial videos displayed on the front page…
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I was out on my daily morning walk yesterday and found myself reflecting on the value of relationships - personal and professional. Due to the growth spurts of my 2…
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