As mentioned before, Sales and Service roles are not for the faint hearted and can often take their toll on your good nature, your energy and your ability to deal…
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Punishment and reward proceed from basically the same psychological model, one that conceives of motivation as nothing more than the manipulation of behavior. As part of my own development and…
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Just one idea can positively transform your life, career, income and wealth. As I have written before, in uncertain times, we can let the negativity of current events and others…
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Did you know: Over 50% of sales people give up at 1st contact if they get a 'NO' from the prospect never to go back to that prospect again .…
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For Cathy Freeman and Ian Thorpe and now Stephanie Rice and Michael Phelps Olympic success has literally brought fame and fortune ... but their high profile success is not just…
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How well can we manage ourselves, our teams and businesses in a crisis or tough times? Are our actions and behaviours putting us, our people and our businesses at risk?…
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Several years ago I read a great book called 'Kids Are Worth It - Giving Your Child the Gift of Inner Discipline' by Barbara Coloroso. This book has served me…
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Picking up from my recent posting "We'll meet again" I thought it would be worth looking at how First Impressions can impact our opinions of other people and their opinions…
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Ever been treated with an attitude of indifference? Ever been ignored as a customer because you didn't look the part or didn't fit the stereotype of a typical buyer? Ever…
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Starting out a prospecting call or receiving a customer call with a negative, resigned or flat, uninterested attitude will not inspire anyone and more than likely lose you customers. I…
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