In 20 seconds As we step into 2025, it’s clear that the fundamentals of trust, empathy, and delivering value remain timeless. However, the tools, methods, and contexts in which we…
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In December 2023 we published Barrett’s 12 Sales & Business Trends for 2024. This is a summary of that report, in case you missed it. For decades, the business world…
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In 30 seconds Aligning sales and service teams is vital to healthy client relationships and maximising sales opportunities. While marketing focuses on communicating to groups through branding and advertising, sales…
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As many businesses and sales leaders look to finalise their business strategies, sales and training budgets for FY 2023-24, they are likely putting their minds on how to help their…
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Selling is everybody’s business. Any organisation that wants better sales results need to start by recognising this. Selling has to be a whole business focus. Every person in a business…
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As the saying goes “A crisis doesn’t develop character, it reveals character”. And there is nothing like leading and working on a political campaign to test one’s character. In early…
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Despite the pandemic it looks like the GDP will be off the Richter Scale in Australia in 2022. So how will businesses set themselves up to navigate the sales growth…
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AND WHY IT IS IMPORTANT TO GET IT RIGHT Ever wondered how your team or your colleagues convey a “no” to their customers when necessary? Or how consistent this kind…
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The client: a $4B division of a listed corporation specialising in Wholesale & Retail. The division is a combination of B2B sales (wholesale), B2C sales across several retail brands, service…
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Did you know that most businesses are unaware of the repeat business and new sales opportunity potential that lies within their customer service teams? There’s a stat going around that…
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