As mentioned before, Sales and Service roles are not for the faint hearted and can often take their toll on your good nature, your energy and your ability to deal…
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Punishment and reward proceed from basically the same psychological model, one that conceives of motivation as nothing more than the manipulation of behavior. As part of my own development and…
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For Cathy Freeman and Ian Thorpe and now Stephanie Rice and Michael Phelps Olympic success has literally brought fame and fortune ... but their high profile success is not just…
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How well can we manage ourselves, our teams and businesses in a crisis or tough times? Are our actions and behaviours putting us, our people and our businesses at risk?…
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Selling can get quite confusing sometimes. Prospects or clients saying one thing and doing another. It's hard enough that you put in all that effort and have your sale go…
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Picking up from my recent posting "We'll meet again" I thought it would be worth looking at how First Impressions can impact our opinions of other people and their opinions…
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Starting out a prospecting call or receiving a customer call with a negative, resigned or flat, uninterested attitude will not inspire anyone and more than likely lose you customers. I…
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Know the feeling when you make contact with someone and you both promise that you will keep in touch but never do? Or someone you met briefly at a function,…
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Building on from last week's topic 'The Optimistic Sales Professional' I thought I would extend the theme further and explore the topic of 'Peak Performance in Prospecting'. A peak performing…
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Sales is a demanding profession. Top performers know that to sustain a high level of performance, they need to keep fit and well - both physically and psychologically. An increasing…
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